Are you getting enough IT support for what you’re paying?

By February 18, 2014Article, Homepage Article
Time is Money

Often we get calls from people who already have an individual or company providing IT support, but are looking for a second opinion on their IT infrastructure.
Here is a list of the top 5 problems that we hear about other IT providers:

  1. Slow Response
    You have a number to call but you can’t get in touch with your IT provider. You leave a message but don’t hear back in a timely manner. We see this happen often with independent IT consultants. They’ll run around just fixing computers, putting out fires. The problem is that you need help now and you have better things to do than wait. At Epic Tech, we address this by having a team of engineers standing by, plus a dedicated Service Manager to route calls and ensure that your issue is dealt with in a timely manner.
  2. The Same Problems Keep Cropping Up Over and Over.
    There’s a difference between a band-aid fix and a solution that will eliminate the problem from happening over and over. Our job is to make your life easier, so we create solutions that resolve problems for good. Our Managed Services clients also benefit from 24×7 Monitoring systems that keep an eye on  your workstations, laptops, servers, network devices, and printers. This means that often we can fix the problem before you have to call us.
  3. Technicians That Don’t Speak Your Language
    We  firmly believe that just because we understand technology doesn’t mean we have to speak over your head with techno-babble. We train our staff to speak to you in terms that you’ll understand and don’t over-explain details that you don’t need/want to hear about.
  4. Poor Customer Service
    We’ve all experienced calling a large company and being transferred from technician to technician like they don’t care about your business. Don’t they know that their customers should come first? Our HelpDesk technicians are trained to handle your technical issues and put customer service first. We treat you like a person, not a number. It is our company culture to put the client you are working with at the moment as your top priority. We see issues through to resolution, no matter what it takes. We aim to resolve quickly and efficiently, but we’ll never rush you.
  5. Invoices are higher than expected
    Nickel-and-dimeing over services wastes everybody’s time. We offer monthly flat-rate pricing so that there are no surprises month to month. Regardless of the amount of service and support you use in a given month, you’re still paying the same monthly fee. This makes it easy for you to predict your budgets.

Here are some other benefits in taking advantage of our fixed-fee monthly Managed Services.

  • We manage multi-vendor, multi-technology environments effectively
  • We can hit the ground running in the deployment of new networks and systems
  • We help you reduce spending and focus your budget on the most strategic tech for your organization
  • We remain agile and meet strategic business priorities
  • We minimize risks by keeping track of your systems through 24×7 Monitoring & Maintenance on all of your systems in order to fix issues before they become big problems.

If you’d like a second opinion about the management of your IT, contact us today to find out if you’re eligible for a free IT Assessment worth $1000.